IAD Airport - PT Customer Service Agent

Overview

Surf Air Mobility is transforming air mobility with customer-first service, advanced software solutions, and electrification. Join a collaborative team innovating on cutting-edge technologies to improve the passenger experience.

JOB TITLE: Airport Customer Service Agent – customer service & ramp -- IAD Dulles Airport

DEPARTMENT: Customer Service

REPORTS TO: Station Manager

FLSA STATUS: Non-Exempt

• Ensuring FAA, Airline and airport regulations are followed
• Enforcing safety/security measures and protecting sensitive zones
• Creating and modifying reservations
• Checking in passengers; safely loading and unloading passengers
• Handling luggage weights of up to 70 lbs and monitoring luggage for size, quantity and weight
• Reviewing baggage tags for accuracy
• Calculating Weight/Balance and assigning seats in the plane accordingly
• Providing information on arrival and departure times, boarding procedures, carry-on regulations and seating arrangements
• Making announcements over a public address system
• Processing credit card payments
• Directing aircraft parking and dispatch on the ramp
• After additional training, towing aircraft to proper parking positions on the ramp
• Maintaining work area and mechanical equipment in proper order
• Great customer service attitude and a willingness to “find a way” as opposed to “I can’t,” where applicable
• Any other duties as assigned

• Excellent written and verbal communication skills
• Able to read, write and speak English effectively
• Able to maintain eye contact when speaking with customers
• Professional in appearance and manner
• Ability to learn, understand and communicate the terms of the company’s Contract of Carriage
• Courteous in all interactions
• Able to interact effectively with passengers, co-workers and management
• Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
• Ability to diffuse stressful situations
• Detail-oriented and self-motivated

• Education: High school diploma or equivalent
• Miscellaneous Requirements:
  • Valid driver’s license and reliable transportation
  • Computer skills – ability to learn reservation and phone systems, proficient with a PC
  • Basic math abilities
  • Ability to work within a 24/7 operation including holidays
  • Ability to pass 10-year background check and pre-employment drug screen
  • At least 21 years of age
  • Authorized to work in the U.S. per the Immigration Act of 1986
• Work Experience: Prefer at least 1 year of prior customer service experience

Mental Requirements: Level 1 – Level 3 descriptions provided in the original posting describe concentration and attention requirements during tasks.

• Physical requirements:
• Must be able to lift 70-pound suitcase from the floor to 18 inches and carry 70 pounds for up to 25 feet
• Physical dexterity for repetitive tasks, bending, squatting, kneeling, crawling, twisting, and sustained positions
• Ability to stand for extended periods
• Ability to work in all weather conditions and confined spaces
• Vision adequate to perform essential functions

Competitive salary:
Attractive compensation package based on experience.

Retirement plans:
Enroll in the company’s 401(k) plan.

Holidays:
Paid holidays after probationary period.

Employee discounts:
Access the My l program for you and eligible family members, with travel privileges and discounts on hotels, car rentals, cruises, and flights (standby space available).

• Flight tickets at significant discount (standby space)
• Discounts on hotels and resorts
• Car rentals at reduced rates
• Discounted cruises

Approximate travel time on the job: less than 5%.

EEO/AAP statement:
Southern Airways Corporation is an EEO/AAP employer. Qualified applicants will be considered without regard to protected status and will not be discriminated against on the basis of gender, race, or disability.

Note:

The information above reflects the responsibilities and requirements of the role as described; no external facts have been added.