Customer Service Agent; D Shift Thurs - Sun

Customer Service Agent (D Shift 6am to 430pm Thurs - Sun)

Location:

USA - Dulles

Division:
Solutions

• Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling.
• Interact with management and warehouse personnel to establish service criteria and meet customer requirements.
• Follow up with customers and other departments to resolve invoice problems and discrepancies.
• Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling.
• Accurately input into and retrieve information from the system.
• Audit air bills for completeness and accuracy. Research and maintain filings of air bills.
• Reconcile driver pickup and delivery manifests.
• Read, decode, and decipher freight coding in order to expedite freight movement and tracking process.
• Record damaged shipments and misrouted freight on applicable reports.

Must be capable of performing all essential functions with or without reasonable accommodation.

• Proficient with Windows OS, Word, and Excel.
• Typing speed of 45 WPM.
• Good interpersonal skills.
• High school diploma or equivalent required.
• Generally prefer 3-6 years of experience.

Must pass all federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at

For more information, contact Human Resources.