Library Assistant

CLASSIFICATION

TITLE:

Library Assistant

FLSA Status

FLSA Status Non-exempt Employment Status Full-time or Part-time

Exemption Type

Exemption Type N/A Reports to Branch Manager

Pay Grade

Pay Grade 5 Division Branch library as assigned

Provides assistance to customers at the circulation desk and in other assigned library departments including children's, adult, reference, audiovisual and Ohio Room.
Although employee may typically be assigned to work in an area or branch, the employee may be reassigned as necessary to meet the needs and operations of the library. Specific job duties typically vary depending on the branch and department to which the employee is assigned. However, all Library Assistants are expected to provide quality service and maintain good public relations within the scope of their job assignment, and to remain flexible to proficiently perform a variety of job tasks as needed.

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Reasonable accommodations will be made for disabled persons, covered by the Americans With Disabilities Act, in accordance with its requirements.
Works the circulation desk and performs related responsibilities to provide assistance and excellent service to library customers. Greets customers with a friendly attitude and respect, and checks books and other materials in and out. Checks for damaged or missing items and notifies customer. Places and removes holds on materials. Empties book drops and checks in materials.
Registers new customers, and issues and renews library cards. Completes and inputs customer information into computer system and files new and adjusted registration cards. Provides instruction and information regarding lending policies and customer obligations and privileges.
Assists customers in locating materials, and in downloading books to e-reader devices and electronic tablets, and with microfilm readers.
Schedules customers to use computers to access the Internet, and assists customers in using Internet Express terminals and electronic card catalogue to locate books, place holds and use other library services available electronically.
Operates copier and faxes documents for customers, and collects and accounts for fees.
Responds to customer complaints, assesses problems, and appropriately resolves to customer's satisfaction within policy guidelines and scope of authority. Monitors activities within library and appropriately and diplomatically enforces library policy.
Collects fines and fees for lost or damaged materials, and maintains cash records to reflect daily receipts.
Answers telephones to provide general information and answer routine inquiries. Transfers calls to requested party and takes messages.
May be assigned to work in designated department such as children's, adult. reference, or audio visual. Provides public assistance, maintains shelves and displays, assists with programming and activities, workshops and events, and performs other duties and responsibilities specific to department operations.
Shelves books, videos compact disks periodicals, and other materials and maintains shelves in proper order. Dusts books. Pulls books, periodicals and other materials to be discarded, and pulls and sends damaged books for mending.
Processes reserved items and hold cancellations. Locates requested materials, reconciles items, completes transit slips and notifies customers. Processes cargo items. Labels bags, sorts items, completes summary sheet and processes daily deliveries.

May be assigned to:

• Perform…