Ward Clerk

Main area Administration Grade NHS AfC:
Band 2 Contract Permanent Hours Full time - 37.5 hours per week (Monday - Friday 08:00 - 16:00) Job  

Site Lister Hospital Town Stevenage Salary £24,465 per annum Salary period Yearly Closing 07/01/2026 23:59

Here at East and North Hertfordshire Teaching NHS Trust

Providing high-quality, compassionate care for our communities

To be trusted to provide consistently outstanding care and exemplary service

• Include - We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.
• Respect - We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.
• Improve - We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

We are recruiting for a Ward Clerk who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

An exciting opportunity has arisen for an enthusiastic, reliable and committed individual to join our busy Team as a Ward Clerk as part of the Ward Clerk Pool structure.

You will be expected to carry out various clerking, some data entry and reception duties. Duties also include filing of hospital notes, meeting and greeting patients and relatives, liaising with doctors and specialty secretaries etc.

You will need to be computer literate and any previous reception duties would be an advantage. If you have experience of using Lorenzo and Ifit this would be very much desirable although full training will be provided to successful candidates on induction.

This role is for a permanent contract with the working pattern of Monday to Friday 8-4pm - to include a proportion of bank holidays.

The Ward Clerk is responsible for data entry of confidential information onto the computerised database. The data entry needs to be accurate so attention to detail is essential.

You will be responsible for the provision of a high-quality reception service by meeting and greeting visitors to the ward.

The successful candidate will also support the general running of the ward by being involved in general organisational and administrative activities.

You will update and maintain accurate complete patient data on the computer-based system (Lorenzo/Nerve centre) and medical records database (IFIT).

The post holder will enter and retrieve data from all current Trust computer systems in place (EPR, Lorenzo/Nerve centre) to acceptable data quality standards.

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford

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• Basic general education
• Word processing and computer literacy skills

• Clear and polite telephone and verbal communications
• Ability to work closely with all grades of staff
• Dealing with enquiries
• Adaptability, ability to prioritise work, especially under pressure
• Operation of equipment i.e. photocopier
• Previous employment within the NHS within a hospital environment
• Dealing with patient/GPs

• Motivation and initiative to work alone, and within a team
• Accuracy in relying messages, either verbally or in writing
• Politeness, approachable with all patients, staff and visitors
• Flexible/adaptable
• Confidentiality

• Knowledge of health and safety issues
• Clerical procedures/ordering supplies
• Dealing with public
• Previous knowledge of medical terminology

Please note we do not offer visa sponsorship for roles unless clearly stated in our adverts. This means even if you have the right to work currently but will require a new sponsorship to work for our Trust your application will not be considered.

Vacancies may close earlier than the advertised closing date where a high volume of applications are received. We therefore encourage you to submit your application as soon as possible to avoid missing out on the opportunity to join the Trust or develop your career with us.

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East and North Hertfordshire Teaching NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone…