Outpatients Clerk

Overview

We are recruiting for an Outpatient Clerk who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

If you’re looking for a fast-paced, varied role and enjoy a customer-care type position, this will be an exciting job for you.

Our clerks are trained to support a patient’s pathway through Outpatients, from referral to treatment, so in this role you can really make a difference.

• Liaise with patients and Trust colleagues face‑to‑face, by telephone and by e‑mail to ensure appointments are booked, cancelled and monitored efficiently.

• Work regularly at the reception in outpatient clinics and answer the Trust’s Appointment Line dealing with appointment queries.

• Perform general office administration duties, including opening and distributing post, emailing, routine correspondence and photocopying.

• Deal with complex patient queries that could not be resolved at the triage stage via telephone, web chat and other channels.

• Communicate clearly, sensitively and professionally with patients, some of whom may be distressed or have additional needs, including those who do not speak English as a first language.

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We are committed to a positive work life balance for our employees. Employees are entitled to flexible working patterns and we will consider all requests formally, balancing service needs with support for employees.