Clerical Assistant-Radiology Department

Job overview

We are recruiting for a Clerical Radiology Department Assistant who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

We have a vacancy for a Radiology Department Assistant to support the administration services in the department. This is a demanding but interesting role in a busy department. The RDA team is friendly and hard working.

To fit into this job role you must be experienced in dealing with the public and have accurate keyboard and data input skills. Some experience of office and/or reception work is required. Previous work in a hospital would be an advantage but is not essential.

• Providing a welcoming, caring and efficient service.
• Greeting patients, checking , demographics and accuracy of hospital records.
• Booking the arrival of patients on the computer with appointments and walk-in patients – patients may have electronic or paper requests – in accordance with procedures for location.
• To communicate effectively and politely with patients, their families/ carers, hospital staff and outside agencies, in a professional and caring manner.
• To provide correct, accurate and factual information to patients by phone and in person, respecting patient dignity and observing equal opportunities at all times.

• Qualifications / Training:
  • Math’s GCSE
  • NVQ level 3 or equivalent experience
  • Willing to undertake inhouse training
• Previous
  
  Experience:
  • Customer Service
  • Office Work
  • Teamwork
  • Work in hospital or healthcare setting
• Skills:
  • Working under pressure/multitasking
  • Face to face experience dealing with the public
• Knowledge:
  • Dealing with people
  • Principles of record keeping
• Other Requirements:
  • Understanding of, and commitment to, equality, diversity and inclusion
  • Role model our Trust values every day

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

East and North Hertfordshire Teaching NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce.

We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.

We are proud to be a Disability Confident employer and achieved our status in 2019.

We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.

We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.