Administrator, Office Administrator​/ Coordinator, Administrative​/Clerical

Administrator

We are seeking a highly organised Customer Service Administrator for a fantastic company in the Letchworth area. In this role, you will ensure the smooth progression of customer orders from initial intake through to dispatch and delivery.

• Build and maintain strong relationships with an established portfolio of business clients.
• Manage shared inboxes and phone lines, responding to customer enquiries promptly and professionally.
• Support Goods In processes and resolve product‑related queries.
• Process customer orders from start to finish ensuring accuracy at all times.
• Monitor delivery schedules and liaise with suppliers to update.
• Coordinate returns and credits with accuracy.
• Assist with export compliance documentation alongside the Export Administrator.
• Manage quarantine stock.
• Act as first point of contact for all queries relating to open orders.
• Expedite shipments to maintain operational flow.

• An effective communicator confident working with a variety of stakeholders.
• A collaborative team player.
• Detail‑focused and committed to getting things right first time.
• Highly organised with strong time‑management abilities.
• Proficient in Excel and Word.
• Comfortable working with numbers and producing clear written communication.

• Competitive £33,000 salary
• Company pension
• 22 days' holiday plus Christmas shutdown