Business Support Officer - Commissioning

Hours:

37

Job Introduction

Job Title:
Business Support Officer - Commissioning & Provider Monitoring

Starting Salary: £25,583 opportunity to progress to £28,412 per annum - Pay award pending

Hours:37

Location:

Stevenage/Hybrid

Contract Type:
Permanent

Directorate:

Resources

About The Team

Do you enjoy working in a fast-paced environment, providing excellent support to your team? Do you thrive as a team-player and enjoy using your initiative to work independently?

Our Business Support Service is looking for highly motivated, enthusiastic, and organised individual who can ensure that a high level of administrative support is provided to our department.

Our Business Support Service is a centralised unit which has been formed to deliver a co-ordinated, consistent, and high-quality service supporting service delivery across the organisation. Business Support is critical to ensuring our departments can support services to our residents, and if you have great administrative skills and a strong customer focus, you could be part of it.

You’ll be working as part of the central Business Support Service with more than 400 colleagues, and you’ll be supporting our departments to ensure they are able to deliver critical services to the residents of Hertfordshire.

Adult Care Services

ACS focusses on enabling people to live a full and active life as independently as possible in the community. We have Older People’s and Sensory Services, Adult Disability Services, Safeguarding, DoLs and Learning & Development, along with Integrated Discharge and Transfer of Care Teams, Day Opportunities and Supported Living Services. As a Business Support Officer, you will undertake a variety of administrative duties depending on the service including data entry and analysis, meeting support and minute taking, receiving and making telephone calls.

About The Role

This role involves a range of tasks supporting the ACS Inbox, managing and prioritising queries and completing tasks on behalf of commissioning teams. You will carry out functions using our IT System ContrOCC, including processing uplifts, adding service levels, supporting homecare processes, and creating ISF contracts. Also ensuring all ContrOCC updates are accurate, timely, and compliant with internal processes. You will be required to raise invoices and support general finance administration, liaising with colleagues as needed to resolve issues, in addition to arranging meetings and providing general administrative support to ensure smooth operations across the team.

Essential

About you

• You will be used to working to tight deadlines and with high accuracy in written correspondence.
• Excellent organisational and multitasking skills
• Strong communication skill abilities
• Proficiency in Microsoft Office Packages, Word, Excel.
• Experience in working as part of a team in a fast-paced environment.
• Ability to plan own work over short timescales for routine or familiar tasks and processes and use your initiative to work independently.
• GCSE or Vocational equivalent, strong numeracy, and literacy skills.
• Enthusiasm and pride in your work are qualities we welcome.

Desirable

• Experience in minute or note taking
• Proven experience in an administrative or support role

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is Level
6. Please locate the job profile here:

Job profiles:
Business support services

To hear more about this opportunity please contact elain for an informal discussion about the role.

Interview Date: 11th August 2026

Benefits of working for us

How To Apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more…