Technical Support Officer

About The Role

We are looking for a Technical Support Officer to assist the Housing Asset Management team in a busy office environment, effectively delivering all aspects of office and technical support functions for the Business Unit. You will be the first point of contact for tenants wishing to resolve planned maintenance issues. Duties will include liaising with tenants, contractors, internal colleagues and members over the phone and face to face;

resolving complaints ensuring deadlines are met; scanning, filing and saving documents accurately to build up a comprehensive database for our housing stock. Other duties will include raising and processing orders; maintaining and developing processes and procedures; assisting in monitoring and reviewing contractor performance.

The successful candidate will have a working knowledge of an office environment including administration systems and experience of dealing with customer enquiries. Ability to work with a minimum of supervision and manage own workload to meet deadlines is essential as is computer literacy in MS Office packages and the ability to communicate effectively both verbally and in writing. Knowledge of building construction, building services, would be an advantage.

• Pension Scheme:
  We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants.
• Flexible working:
  Available upon request, subject to operational requirements.
• Part time and Job share opportunities:
  All our full-time vacancies are open to job share unless otherwise stated.
• Leave: A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• Holidays: 25 days holiday rising to 31 days (depending on Local Government service).
• Training:
  An extensive range of learning and development opportunities.
• Employee Assistance Programme: 24/7 Confidential advice and support on personal, work, family and relationship issues.
• Travel:
  Season ticket loans and discounts for public transport.
• Cycling:
  Cycle to Work scheme.
• Stevenage Credit Union:
  Secure savings, free life insurance and access to cheap loans.
• Employee Discounts:
  Via monthly paid membership of the Civil Service Sports Council (CSSC).
• Wellbeing:
  Discounted Health and Fitness membership.
• Trade Unions:
  For a small fee, all employees have the opportunity to join a Trade Union.

37 Hours per week

Salary Range £26,824 to £29,540 pa – pro rata for hours worked

Type of Contract Fixed Term Contract – 2 years

Location Hybrid / Stevenage