Insurance Officer

Job Title:

Insurance Officer

Post Number: 000502

Weekly

Working Hours:

37

Salary Range: £26,824 to £29,540 pa – pro rata for hours worked

Type of

Contract:

Permanent

Location:

Stevenage / Hybrid

This is a varied and hands‑on role supporting the day‑to‑day administration of insurance claims. You’ll be responsible for setting up new claims, carrying out initial investigations, and gathering the information needed for decision-making. You’ll work closely with internal teams as well as external contacts including insurers, solicitors and members of the public, ensuring claims are handled accurately and within required timescales.

• Setting up and processing new insurance claims across different policy areas
• Carrying out initial investigations and gathering relevant information
• Liaising with internal services, insurers, solicitors and claimants
• Maintaining accurate records across databases and financial systems
• Monitoring deadlines and following up on outstanding information

• Pension Scheme:
  Career average pension scheme with generous benefits upon retirement and a lump sum and pension for dependants
• Flexible working:
  Available upon request, subject to operational requirements
• Part‑time and job‑share opportunities:
  All full‑time vacancies are open to job share unless otherwise stated
• Leave: A variety of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave
• Holidays: 25 days holiday rising to 31 days (depending on Local Government service)
• Training:
  Extensive learning and development opportunities
• Employee Assistance Programme: 24/7 confidential advice and support on personal, work, family and relationship issues
• Travel:
  Season ticket loans and discounts for public transport
• Cycling:
  Cycle to Work scheme
• Stevenage Credit Union:
  Secure savings, free life insurance and access to cheap loans
• Employee Discounts:
  Monthly paid membership of the Civil Service Sports Council (CSSC)
• Wellbeing:
  Discounted health and fitness membership
• Trade Unions:
  All employees can join a trade union for a small fee

Stevenage Borough Council is committed to Equal Opportunities for All.

SBC is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview.

The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board | Hertfordshire County Council.