Insurance Officer

37 hours per week
£26,824 to £29,540 pa – pro rata for hours worked
Permanent
Location Stevenage / Hybrid
About the role
This is a varied and hands-on role supporting the day-to-day administration of insurance claims. You’ll be responsible for setting up new claims, carrying out initial investigations, and gathering the information needed for decision-making.
You’ll work closely with internal teams as well as external contacts including insurers, solicitors and members of the public, ensuring claims are handled accurately and within required timescales
About you

• Setting up and processing new insurance claims across different policy areas

• Carrying out initial investigations and gathering relevant information

• Liaising with internal services, insurers, solicitors and claimants

• Maintaining accurate records across databases and financial systems

• Monitoring deadlines and following up on outstanding information
Our benefits

• Pension Scheme:
We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants

• Flexible working:
Available upon request, subject to operational requirements.

• Part time and Job share opportunities:
All our full-time vacancies are open to job share unless otherwise stated.

• Leave: A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.

• Holidays: 25 days holiday rising to 31 days (depending on Local Government service)

• Training:
An extensive range of learning and development opportunities

• Employee Assistance Programme: 24/7 Confidential advice and support on personal, work, family and relationship issues

• Travel:
Season ticket loans and discounts for public transport

• Cycling:
Cycle to Work scheme

• Stevenage Credit Union:
Secure savings, free life insurance and access to cheap loans.

• Employee Discounts:
Via monthly paid membership of the Civil Service Sports Council (CSSC)

• Wellbeing:
Discounted Health and Fitness membership

• Trade Unions:
For a small fee, all employees have the opportunity to join a Trade Union

Please note:

It is essential that you continue your application on our ATS system, otherwise the hiring manager will not be able to see your CV when shortlisting.
Closing date for receipt of applications: 28 June 2026
Interviews will be held week commencing: 13 July 2026