Courses Coordinator

• Are you highly organised, customer-focused, and passionate about delivering exceptional learning experiences from start to finish?
• Do you thrive in a fast-paced environment, coordinating multiple courses, managing stakeholders, and ensuring every detail is delivered to the highest standard?
• Could you be our next Courses Coordinator, helping to deliver high-quality technical and professional development training for learners across the UK and internationally?

At the IET you’ll have more than just a job. Our work is exciting and challenging, connecting the people who solve the problems that matter. It means working with us has real meaning and impact, and you’ll grow – professionally and personally – in ways you never thought possible.

We’re also making significant investments in our people, including providing a modern, vibrant workplace and embracing hybrid working.

As a Courses Coordinator, you'll play a key role in the successful delivery of our portfolio of technical and professional development courses. Supporting both in-person and online training, you'll oversee course administration from initial planning through to post-course evaluation, ensuring a seamless experience for trainers, delegates, and stakeholders.

Working closely with the Courses Manager, Professional Skills team, Customer Services, Marketing colleagues, and external trainers, you'll coordinate registrations, manage course communications, arrange logistics, maintain accurate records, and monitor course performance. You'll also support the continuous improvement of our training programmes through the analysis of feedback, reporting, and process enhancements.

This is an exciting opportunity for someone who enjoys variety, takes pride in delivering excellent customer service, and thrives when managing multiple priorities in a dynamic learning environment.

We're looking for an organised and proactive coordinator with excellent communication skills and a strong attention to detail. You'll have experience working in a customer-focused or administrative environment and be comfortable managing multiple tasks, deadlines, and stakeholder relationships simultaneously.

The ideal candidate will be confident working with systems and data, able to maintain accurate records, produce reports, and identify opportunities for improvement. You'll be a collaborative team player who enjoys solving problems, supporting customers, and ensuring every course runs smoothly from start to finish.

• Coordinate the end-to-end delivery of technical and professional development courses across both face-to-face and virtual learning environments.
• Manage course registrations and learner records using internal systems, working closely with Customer Services to ensure a smooth delegate journey.
• Maintain and update the central course calendar, ensuring trainers, managers, and support teams have accurate and timely information.
• Collaborate with Marketing colleagues to support course promotion, including reviewing website content, templates, and course information.
• Coordinate course bookings, joining instructions, and customer communications, delivering a professional and responsive service.
• Build positive working relationships with customers, trainers, venues, and internal stakeholders, providing advice and support throughout the course lifecycle.
• Prepare, organise, and distribute trainer and delegate materials, ensuring accuracy through effective version control and attention to detail.
• Coordinate course logistics, including…