Business Support Officer. LilyLifestyle

Business Support Assistant - Housing and Neighbourhoods

£25,583 to £26,403 pro rata for hours worked

Part Time

Fixed Term Contract - 1 year

18.5 hours per week (Monday & Tuesday full days and Wednesday morning)

Business Support Officer in the Specialist Support team. First point of contact for services including Independent Living, Extra Care, Community Support and Care Connect 24-7. Provide comprehensive administrative support to a large reactive and dynamic front‑line team. Liaise with applicants, families and professionals, use initiative, be proactive and show empathy.

• Acting as the first point of contact for our service, managing our service email accounts and answering telephone enquiries for our customers and internal teams.
• Taking minutes for team, resident and professional meetings.
• Creating and managing tenant and customer accounts.
• Creating purchase orders and processing invoices.
• Uploading referrals for our servicing onto our Housing Management system.
• Updating and maintaining customer and service records accurately in line with processes.

• Excellent communication skills at all levels.
• Meeting minute‑taking experience.
• Flexible outlook and attitude to working in a customer‑focused team.
• Dynamic, pro‑active and creative approach.
• Good organisational skills and ability to manage multiple tasks simultaneously.
• Can work on own initiative and has excellent attention to detail.
• Excellent record‑keeping and computer skills (competent in using Microsoft Office IT packages including Excel).

• Pension Scheme: career average pension scheme with generous benefits upon retirement, plus lump sum and pension for dependants.
• Flexible working: available upon request, subject to operational requirements.
• Part‑time and job share opportunities – all full‑time vacancies are open to job share unless otherwise stated.
• A variety of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• 25 days holiday rising to 31 days (depending on Local Government service).
• Extensive range of learning and development opportunities.
• Employee Assistance Programme 24/7 confidential advice and support on personal, work, family and relationship issues.
• Season ticket loans and discounts for public transport.
• Cycle to Work scheme.
• Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
• Employee discounts via monthly paid membership of the Civil Service Sports Council (CSSC).
• Discounted health and fitness membership.
• Trade Unions: for a small fee, all employees have the opportunity to join a Trade Union.