Lloyds Banking Group Customer Support

Job Description Summary

End Date Friday 03 July 2026 Salary Range £26,200 - £26,200

Job Title: Customer Support

Location(s): Stevenage (within reasonable distance of Lloyds and Halifax branches)

Hours: 22 hours per week, including Saturdays

Working Pattern: Part-time (may need occasional adjustment, decisions agreed in advance)

Salary: £16,468, increasing to £16,940 after 6 months. Salary reviewed annually on 1 April.

You’ll start your journey in one of our branches, providing face‑to‑face support to customers. While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments – offering reassurance, guidance and practical support (e.g., bereavement, fraud concerns, vulnerable customers, digital banking confidence). You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently.

You’ll also recognise opportunities to connect customers with the right products and services. We expect you to work calmly under pressure, be adaptable and empathetic. As you grow, you may progress into other customer‑facing roles across the Group, including phone, online, web chat, video or social media channels.

• A minimum of 12 months customer‑service experience
• A people person: honest, genuine, caring about helping people with their finances (no prior financial‑services experience required)
• The ability to quickly build relationships and give customers an excellent experience
• Passion to put yourself in the customer’s shoes, show empathy, act with care and integrity, take time to resolve queries and give confidence in our service
• The commitment to deliver on promises and go above and beyond for customers
• A genuine teammate: collaborate closely with colleagues to ensure customer needs are met

We ask all new colleagues to spend a minimum of 12 months in a customer‑service role, mastering new skills, dealing with complex customer needs, and earning valuable accreditations through our Skill Progression Framework. Once you have built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group, including Digital, Operations, Fraud, Financial Planning, and leadership roles.

• A generous pension contribution of up to 15%
• An annual performance‑related bonus
• Private medical benefit with BUPA
• Share schemes
• Discounted shopping offer (adaptable to lifestyle)
• 22 days’ holiday (increases over time), with bank holidays on top – pro‑rated for part‑time roles
• A range of wellbeing initiatives and generous parental leave policies

We’re disability confident and committed to creating an environment where everyone can thrive, learn and develop. We are an equal‑opportunity employer and welcome applicants from all backgrounds.