Repairs Advisor Contact Centre

We are recruiting an experienced inbound Call Handler to work as Repairs Advisors based in Hertford.

Working in social housing reactive repairs is interesting, rewarding, varied and fast-paced.

Our people are committed to providing the very best customer care and service to our clients. In return, we provide a great working environment, job satisfaction and opportunities for career progression.

Previous experience in a Contact / Call Centre is required.

Our ideal person will have a background in property maintenance or knowledge of home DIY.

The Role

We have fantastic opportunities to join our Inbound Customer Support Centre team to deliver exceptional service to our customers.

This is a full-time office-based (not remote working) position.

Our hours of work are 8am to 5pm Monday to Friday and this role requires working until 6pm and 1 Saturday or Sunday each month. Extra hours are paid at standard rate in addition to salary.

Main Responsibilities:

* Taking inbound calls from tenants and clients (housing associations or councils)

* Using questioning, ensure property repair fault is logged correctly on our in-house housing management system

* Contacting tenants to book appointments

Essential Skills / Experience for this role:

* 1 years’ experience in a similar role involving customer service call handling

* Excellent communication and listening skills

* Ability to multi-task to manage a demanding workload in a fast-paced environment

* Excellent telephone manner and administration skills