Customer Service Manager
Job in
Stevenage, Hertfordshire, SG1, England, UK
Listed on 2026-07-30
Listing for:
Adecco
Full Time
position Listed on 2026-07-30
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Management, Customer Success Management, Account Manager -
Management
Client Relationship Management, Account Manager
Job Description & How to Apply Below
Customer Services Manager
Stevenage | £30,000 - £36,000 | Full-Time, Permanent
Working Hours:
8:30am - 5:00pm
We're looking for an experienced Customer Services Manager to lead our customer service team.
Key Responsibilities- Manage, train, and support the customer service team.
- Set and monitor KPIs and team performance.
- Ensure customer satisfaction targets are consistently achieved.
- Handle customer enquiries and resolve escalated issues.
- Develop and maintain customer service procedures and processes.
- Manage team holidays and departmental resources.
- Keep customer service systems and processes up to date.
- Previous experience in a customer service management or supervisory role.
- Strong leadership and communication skills.
- Customer-focused with excellent problem-solving abilities.
- Organised, proactive, and able to motivate a team.
If you're passionate about delivering outstanding customer service and leading a small, dedicated team, we'd love to hear from you.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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