Customer Service Advisor
Job in
Stevenage, Hertfordshire, SG1, England, UK
Listed on 2026-09-27
Listing for:
Lawrence Dean Recruitment
Full Time
position Listed on 2026-09-27
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Management, Call Center / Support
Job Description & How to Apply Below
Company & Role Overview
A service orientated company based in Stevenage are now looking to recruit an experienced Customer Service Advisor to join their busy team for a minimum of 3 months. Working Monday to Friday 9am to 5pm.
Customer Service Advisor Benefits Offered- £14.36 per hour plus holiday pay
- 28 days holiday including bank holidays
- Intensive company training
- This is a longer-term temporary opportunity with scope to progress internally
- Job Overview
- Receiving a high volume of calls on a daily basis
- Delivering excellent customer service on every call
- Using multiple systems to update records and find relevant information to pass to the customer
- Taking ownership of each call to ensure customer queries are resolved efficiently
- Coordinate responses
- Effectively questioning customers and communicating effectively to ensure the root cause of the query/problem is answered
- Adapting your personal style on every call to suit the needs of the customer
- Ensuring compliance is met and standards achieved on a daily basis
- Dealing with all higher-level customer queries/complaints
- Skills & Experience Required
- Previous customer service experience
- Experience of working in a call centre environment would be desirable but not essential
- Strong PC skills including databases and all Microsoft programmes
- Proven ability to communicate with people at different levels
- Customer focussed, with empathy for customer problems and a real desire to help people on a daily basis
- Able to commit to a role for a minimum of 3 months
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