Parts Advisor

Parts Advisor Annual Salary: £27,000 - £30,000 per annum

Location:

Hertfordshire Job Type: Full-time Mondays to Thursdays 8am to 5pm / Fridays 8am to 4pm with Saturday mornings 8am to 12pm on a rota basis (overtime paid for this) We are seeking an experienced Parts Advisor to join our established team. This role is integral to providing high-quality customer service and support in the dispatch and handling of machinery parts’ enquiries from both customers and technicians.

We need someone who brings a high level of energy and a willingness to deliver an outstanding service.

The Role:

Assist with the day-to-day queries regarding parts. Efficiently dispatch and manage customer parts orders. Help with enquiries relating to the products/services both face-to-face and over the telephone. Maintain a thorough understanding of all products sold to provide accurate information and full support to customers. Working within a customer service retail environment, potentially managing showroom duties and ensuring a professional customer experience.

Required Skills &

Qualifications:

Excellent communication skills, capable of dealing diplomatically with customers and colleagues in a polite and professional manner. Good knowledge of customer service within a “parts” background advantageous. Quick learner – able to understand the products sold by the company swiftly. Background in machinery, motor or trade counter sales from a DIY wholesaler is highly desirable. Ability to work effectively in a busy environment and manage pressure during peak periods.

PC literate. Strong numeracy and literacy skills - attention to detail and accuracy, especially with numbers as handling cash and card payments. Motivated by sales targets and eager to exceed results. Benefits: 32 days annual leave including Bank Holidays. Company Sick Pay Scheme. Workplace Pension. Employee Referral Bonus Scheme. Death in Service Cover. Overtime paid at time and a half on completion of 39 hours per week.

On-site parking available.

To apply for this Parts Advisor position, please apply online, and submit your CV detailing your relevant experience to .