Head of Technical Operations - Electrical Bias

Salary:
Competitive + Car allowance

Working Hours:

Monday - Friday, 08.00 - 17.00

Location:

Stevenage (with travel to support Harlow & Cambridge sites)

Benefits:
Car Allowance, Private Healthcare, 25 days holidays + Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more.

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day‑to‑day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World", we harness data‑driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements.

This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

We are looking for a Head of Technical Operations to join our team in Stevenage. This role will direct and lead technical assurance across the GSK account that enables the day‑to‑day delivery of exemplar operational technical assurance, to conceptualise, construct, and deliver a fully compliant, progressive, and integrative technical assurance agenda. This is a critical position to provide direct support to the Account Director on all technical assurance matters;

evidencing compliance, providing objective technical analysis and performance measurement; developing and delivering continuous improvement activities.

• Be responsible for leading and directing operational activities to maintain and improve the service delivery in accordance with contractual obligations in line with KPI’s and SLAs.
• Develop strong relationships with contract staff and their representatives applying the Key Account Management (KAM) principles to foster good working relationships at every level and optimise the technical and commercial position of EMCOR UK.
• Lead and inspire the management teams and employees within the operations towards the cost effective delivery of our contractual obligations, meeting and exceeding clients’ expectations.
• Undertake Quality Assurance Inspections and Management Monitoring activities to ensure works are completed to a compliant, high standard and on time.
• Provide management, oversight and guidance for High‑Risk Activities;
  Mechanical, Steam, HV/LV in line with EMCOR safety rules, LOT procedures and AE/AP structure.
• Support third‑party contractor scoping and supplier management to ensure all third parties are working safely and compliantly.
• Serve as the GSK senior technical professional, providing the customer interface for operational technical matters and supporting SME’s and TOM’s (Tech Ops Manager) in delivering an effective account‑wide technical assurance regime.
• Hold a strong maintenance vision to raise standards and aspirations when setting or reviewing maintenance plans.
• Demonstrate compliance levels against statutory, legal and contractual obligations through a robust assurance/audit programme.
• Provide technical leadership for the delivery of planned and reactive incident investigations, undertaking sophisticated RCA where appropriate and applying EMCOR UK’s principle of ‘Just Culture’.
• Deliver technical and safety operational excellence through process improvements and innovation, ensuring rigorous risk assessment and learning methodologies and systems are effectively dispersed across the account and aligned to EMCOR UK requirements.
• Demonstrate full compliance with all relevant legislative, regulatory and company standards in all…