Application & Support Engineer

Position: Application & Support Engineer
We are looking for an enthusiastic and technically minded Application & Support Engineer to join our growing team in Hitchin. This is an excellent opportunity for someone with early-career experience in Building Management Systems (BMS), SCADA or control systems who is looking to develop their expertise in a customer-facing technical role.

You will work closely with experienced engineers and international teams, receiving structured mentoring and training before progressing into a role that combines technical support, consultancy, customer training, commissioning support and pre-sales activities.

Provide technical support to customers via telephone, remote access and occasional site visits.
Deliver user training and technical workshops to customers and stakeholders.
Support commissioning, integration and implementation activities.
Assist customers with troubleshooting, diagnostics and issue resolution.
Participate in technical consultancy activities during customer projects.
Support the sales function through technical demonstrations and proof-of-concept activities.
Work collaboratively with engineering and product development teams to test and validate software releases.
Produce and maintain technical documentation, user guides and knowledge articles.
Build and maintain strong working relationships with customers and internal stakeholders.
Contribute to continuous improvement initiatives and best practice development.

Degree, Apprenticeship or equivalent qualification in:
Control Systems Engineering
Automation Engineering
Mechatronics
Electrical Engineering
Building Services Engineering