Cisco Telephony & Videoconferencing Engineer

CISCO TELEPHONY & VIDEOCONFERENCING ENGINEER

• £810 per day via Umbrella
• Stevenage – 100% onsite
• Contract until 31/12/2027
• SC Clearance Required | Cisco Telephony & Videoconferencing

Our client is a leading technology and professional services organisation delivering complex IT and communications solutions within a large-scale enterprise environment. They are looking for an experienced Cisco Telephony & Videoconferencing Engineer to support projects and complex operational issues across their collaboration environment.

You will participate in and lead Cisco Telephony and Videoconferencing projects, whilst also supporting operational teams with complex L1/L2 incidents when required.

You will be responsible for major incident qualification and resolution, action planning, RCA and knowledge management, alongside problem management and technical documentation. You will also support hardware/configuration testing, respond to customer requirements and transfer technical knowledge to technicians and engineers.

• 5+ years' experience working within a Cisco environment
• Strong Cisco Telephony experience, particularly CUCM v12.5, Unity Connection, Jabber and IP Phones
• Strong Cisco Video Conferencing experience, including CMS, endpoints and TMS
• Strong understanding of SIP and H.323 protocols
• VMware v7/v8 experience
• Experience supporting complex incidents and major incident management
• Problem management and Root Cause Analysis (RCA)
• Experience producing/updating HLD and LLD technical documentation
• Hardware and configuration testing experience
• Strong English communication skills, both written and verbal
• Ability to work collaboratively and transfer technical knowledge
• Desirable: Kurmi, Telisca, Real Time Monitoring tools, Prognosis, Peter Connects, WAN/LAN networking, network security and systems administration.