Repair Management Advisor

Division:
Fleet Management

Job Title:

Repair Management Advisor

Hours:

40 hours per week, Monday to Friday, 08:30 – 17:00

Salary: £12.21 per hour (Temp-to-Perm)

About the Role

Our client, a forward-thinking fleet management and contract hire company, is looking for a Repair

Management Advisor to join their expanding team.

This role offers the opportunity to manage vehicle

repair processes in a fast-paced, customer-focused environment and support the company’s ongoing

growth across the UK.

The position is Temp-to-Perm, providing excellent career progression opportunities within the

organisation.

Key Responsibilities

• Take incoming calls from customers in a timely and professional manner.

• Manage vehicle defects throughout the repair process, ensuring all information is accurately recorded in systems.

• Keep customers updated throughout the repair process, maintaining a professional and courteous approach.

• Handle ongoing vehicle repairs, updating all relevant systems accurately.

• Manage all vehicle repairs via telephone and email.

• Coordinate and escalate repair timelines with the Team Leader or Operations Manager as required.

• Ensure daily workloads are completed efficiently.

• Undertake additional ad-hoc tasks as required by the business.

Person Specification / Personal Qualities

• Self-motivated with a drive to succeed and meet service level targets.

• Natural communicator, able to build rapport with customers and understand their needs.

• Fast learner with a curious and proactive mindset.

• Passionate about helping others, both customers and colleagues.

• Excellent verbal and written communication skills.

• Able to manage ambiguity and adapt to change while maintaining focus and persistence.

• Capable of adhering to agreed priorities, procedures, and processes.

• Able to work to challenging deadlines.

• Strong customer focus with a commitment to delivering excellent service.

• Team player with collaborative working style.

Benefits

• 22 days’ holiday per annum, rising to 23–25 days based on length of service, plus bank holidays.

• Employee referral scheme (£300–£500 depending on role).

• Discounts on vehicle hire.

• Specsavers Eye Care vouchers.

• Perkbox benefits and discounts