Income & Debt Officer

Job Introduction

Job Title:

Income & Debt Officer

Starting Salary: per annum (pro rata for part time) - Pay award pending

Hours:

37

Location:

Stevenage
- Hybrid

Contract Type:
Permanent

Directorate:
Resources

We are looking for a motivated, organised and resilient individual to join our Income & Debt Team. This is an excellent opportunity to become part of a high-performing, supportive team that takes pride in delivering an efficient and professional service.

The team sits within the Finance Directorate as part of the Transactional Finance function and is responsible for a wide range of Accounts Receivable activities. Comprised of 15 full-time and part-time colleagues, we operate a multi-skilled approach that enables team members to develop knowledge across a variety of functions while ensuring continuity of service.

As a key member of the team, you will contribute to the effective recovery of income, support customers and colleagues through query resolution, and help maintain strong financial controls. The role offers a varied workload, combining customer contact, debt recovery, administrative processes and stakeholder engagement.

Working to daily, weekly and monthly deadlines, you will play an important role in helping the team achieve its objectives while supporting continuous improvement initiatives that enhance the way we work.

We are committed to providing high-quality training and support, ensuring you have the tools, knowledge and confidence to succeed from day one.

This is a varied and fast-paced role within our Accounts Receivable function. You will be responsible for supporting income collection activities, providing excellent customer service, and helping to ensure debt is managed effectively and efficiently.

• Contacting customers by telephone and email to recover outstanding debt and resolve account queries.
• Managing incoming and outgoing customer calls, providing a professional and customer-focused service.
• Issuing payment links and following up with customers to support timely payments.
• Producing and issuing copy invoices, statements of account, and standard correspondence.
• Investigating and resolving customer and stakeholder queries accurately and efficiently.
• Building positive working relationships with colleagues across the organisation to support effective debt recovery and problem-solving.
• Running weekly reminder letter processes and ensuring communications are issued in line with agreed procedures.
• Managing incoming post and ensuring documentation is processed promptly.
• Scanning and processing cheques in accordance with established banking procedures.
• Uploading invoices to customer portals and ensuring records are maintained accurately.
• Supporting wider Accounts Receivable activities as required and contributing to team objectives.

Through your work, you will help maximise income collection, reduce outstanding debt and contribute to the organisation's financial sustainability.

We are looking for a proactive and customer-focused team player who enjoys building positive relationships and delivering excellent service. You will be highly organised, detail-oriented and confident in managing multiple priorities within a busy team environment.

• Experience of credit control or debt recovery, including confidently and professionally pursuing outstanding debt by telephone.
• Strong communication skills, with an effective telephone manner and the ability to handle challenging conversations sensitively and professionally.
• Proficiency in Microsoft Excel and Microsoft Word.
• A good understanding of Accounts Receivable processes, including debits, credits and account reconciliations.
• Excellent attention to detail and a commitment to maintaining accuracy.
• The ability to follow established processes and procedures consistently.
• Strong organisational skills and the ability to prioritise workload to meet deadlines.
• Experience of dealing professionally with customers and internal stakeholders.
• A flexible and adaptable approach to work.
• The ability to work independently while contributing positively as part of a team.
• A reliable and proactive approach, with a willingness to…