List Officer - Surgical Admissions | East and North Hertfordshire Teaching NHS Trust

Job Title

Waiting List Officer – Surgical Admissions

We are recruiting for a Waiting List Officer – Surgical Admissions who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

The Waiting List Team books all elective surgery for our patients, ensuring that waiting times are fair and equitable and in order of clinical urgency.

Our aim is to fully utilise our operating theatre lists which is one of our most valuable resources.

You will join a team of Waiting List Officers within the Planned Care Division at the East & North Herts NHS Trust in Stevenage.

You will be required to deal with waiting lists and admissions for a specific group of patients, work with patient target lists and deal with a high volume of telephone calls and enquiries.

You will ensure that all patients case notes and x-ray files required for patients attending for their procedures/operations are traced and prepared in advance of the date of attendance and that the relevant documentation is available for use by clinical and nursing staff.

Identify patients on the Patient Administration System.

At the heart of everything we do are our core values:
Include, Respect, and Improve.

• Strong administrative and organisational skills.
• Ability to work within a team but using own initiative when required.
• Experience dealing directly with patients and liaising closely with surgical, nursing and other staff as well as GP practices and Independent Sector providers.
• Experience managing high volume of telephone calls and enquiries.
• Ability to prepare documentation for clinical and nursing staff.

Requires working on Fridays; however, we are flexible regarding the other days.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause, so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

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