List Officer - Surgical Admissions

East and North Hertfordshire Teaching NHS Trust

The closing date is 27 February 2026

We are recruiting for a Waiting List Officer – Surgical Admissions who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

The Waiting List Team books all elective surgery for our patients, ensuring that waiting times are fair and equitable and in order of clinical urgency.

Our aim is to fully utilise our operating theatre lists, which is one of our most valuable resources.

You will join a team of Waiting List Officers within the Planned Care Division at the East & North Herts NHS Trust in Stevenage.

We are looking for applicants with strong administrative and organisational skills as well as the ability to work within a team but using own initiative when required.

Please note that this role requires working on Fridays; however, we are flexible regarding the other days.

At the heart of everything we do are our core values:
Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

As well as dealing directly with patients you will also need to liaise closely with surgical, nursing and other staff as well as GP practices and our Independent Sector providers.

You will be required to deal with waiting lists and admissions for a specific group of patients, work with patient target lists and deal with a high volume of telephone calls and enquiries.

You will ensure that all patients case notes and x-ray files required for patients attending for their procedures/operations are traced and prepared in advance of the date of attendance and that the relevant documentation is available for use by clinical and nursing staff.

Identify patients on the Patient Administration System.

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

• Good General Education
• Numerate
• Keyboard Skills
• Computer Literate
• GCSE or equivalent

• Previous experience of dealing with the general public, reception and office work.
• Email, Microsoft Word/Excel
• Experience of iPM PAS - Patient administration System and Bluespier - Theatre System

• Able to demonstrate good communication skills - verbal, listening and written
• Able to prioritise workload
• Ability to work in a team
• Able to work without direct supervision

• Understanding of specific Waiting List targets
• Some understanding of medical terminology and surgical procedures

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

East and North Hertfordshire Teaching NHS Trust

£24,937 to £26,598 a yearper annum, pro rata