Outpatients Clerk

Overview

Main area Outpatients Grade NHS AFC:
Band 3 Contract Fixed term: 12 months (End Date: 12 months from Start Date). Hours Part time - 23 hours per week. Job  . Site Hertford County Hospital, Hertford. Salary £24,937 - £26,598 per annum (pro rata) Plus 5% High Cost Area Supplement. Salary period Yearly. Closing 04/03/2026 23:59. Interview date 10/03/2026.

Here at East and North Hertfordshire Teaching NHS Trust

Our mission is: Providing high-quality, compassionate care for our communities.

Our vision to 2030 is: To be trusted to provide consistently outstanding care and exemplary service.

Our values - We want our staff to believe in, demonstrate and live our values in everything we do. Our values are:

Include We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

Respect We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

Improve We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

We are recruiting for an Outpatients Clerk who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

Are you looking for a dynamic and fast-paced role where you can make a meaningful impact? We are seeking motivated individuals to join our Outpatients Appointment Centre as Outpatients Clerks. This role offers variety, challenge, and the opportunity to contribute directly to patient care by ensuring the smooth and efficient coordination of outpatient services.

As an Outpatients Clerk you will play a vital role in facilitating the patient journey from referral to clinic appointment. You will be responsible for booking, cancelling and rescheduling appointments along with responding to appointment-related queries via telephone, email, letter using a range of specialised healthcare IT systems.

In addition, you will receive a High-Cost Area Supplement of 5% of your basic salary, subject to a minimum payment of £1,303 and a maximum payment of £2,198 per annum pro rata.

At the heart of everything we do are our core values:
Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

The Outpatients Clerk will ensure that referrals are entered accurately onto the relevant systems to enable clinical triage.

The post holder will book appointments in adherence to the Trust Access Policy and service instructions including rescheduling of appointments and processing of hospital initiated cancellations as appropriate.

Assist with complex and/or sensitive outpatient queries from the patient and / or their accompanying friends / relatives, Consultants, Nursing Staff and GP’s in a polite and courteous manner that are not able to be resolved by the contact centre.

Provision of an efficient administrative support service to all aspects of the Outpatients service and to liaise with medical, nursing and other specialty staff on administration enquiries as required.

Use Excel spreadsheets and the Trust’s appointment system to review and/or book, cancel, reschedule appointments.

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the…