List Officer - Gynaecology

Job overview

We are recruiting for a Waiting List Officer who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

You will provide efficient administrative support in all aspects of the Gynae department’s work as directed by the Waiting List Manager.

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!

You will be responsible for booking Waiting Lists and appointments and be able to communicate with both Patients and Consultants regarding booking appointments within the Trust Policy Guidelines. A good telephone manner is essential.

This includes accurate data input, working in a busy reception area, booking of patients from a waiting list and response to patient enquiries.

To be able to prioritise own workload & work independently using initiative and deal with frequent interruptions is essential.

You would also learn other aspects of the department and provide flexible cross cover as appropriate.

At East & North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation & our staff and patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Essential criteria

• Good General Education
• Numerate
• Keyboard Skills / Computer Literate

Desirable criteria

• Educated to minimum GCSE level or equivalent

Essential criteria

• Demonstrable administrative experience
• Appointment booking
• Team Working

Desirable criteria

• NHS experience
• Patient administration experience

Essential criteria

• Demonstrate verbal/written and interpersonal skills
• Ability to work on own initiative and as part of a team
• Ability to work well under pressure
• Ability to problem solve
• Demonstrates initiative and willingness to learn.
• Organisational & time management skills

Desirable criteria

• Lorenzo or similar patient access system

Essential criteria

• Understand and practice confidentiality and diplomacy
• Initiative and Flexibility
• Role model our Trust values every day