Emergency Department Reception Rota Coordinator & Operational Support

Emergency Department Reception Rota Coordinator & Operational SupportNHS AfC:
Band 4

Main area Emergency Medicine Grade NHS AfC:
Band 4 Contract Permanent Hours Full time - 37.5 hours per week (Evening and night shifts during both weekdays and weekends, undertaking 12-hour shifts) Job  
-A

Site Lister Hospital Town Stevenage Salary £28,392 - £31,157 per annum Salary period Yearly Closing 21/08/2026 23:59

Here at East and North Hertfordshire Teaching NHS Trust
Our mission is:
Providing high-quality, compassionate care for our communities

Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service

Our values - We want our staff to believe in, demonstrate and live our values in everything we do. Our values are:

Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

We are recruiting for a Emergency Department Reception Rota Coordinator & Operational Support who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

The post holder will provide effective rota coordination and operational support for the Emergency Department reception team and Urgent Treatment Centers at both Lister and QEII hospital, ensuring safe and consistent front-of-house staffing to support the delivery of emergency care.

The role will oversee reception rotas, manage staffing changes, and provide day-to-day operational and administrative support to the Emergency Department.

At the heart of everything we do are our core values:

Include,Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

The post holder will act as a key point of contact for reception staffing matters, working closely with ED managers, clinical teams, and workforce services to maintain service continuity in a fast-paced and demanding environment.

Co-ordinate, maintain, and publish reception staff rotas for the Emergency Department.

Ensure reception staffing levels meet operational and patient safety requirements at all times.

Manage annual leave, sickness, short-notice absences, and rota changes.

Arrange cover for rota gaps, including redeployment and bank/temporary staff where appropriate.

Escalate staffing risks and unfilled gaps to the ED management team in a timely manner.

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Please see the attached Job Description and Person Specification applicant pack…