UEC Clerical Assistant

Main area Emergency Medicine Admin Grade NHS AfC:
Band 2 Contract Permanent Hours Full time - 37.5 hours per week (24/7 service including weekends and Bank Holidays)

Site Lister Hospital Town Stevenage Salary £25,272 Per annum Salary period Yearly Closing 14/10/2026 23:59

Here at East and North Hertfordshire Teaching NHS Trust

Providing high-quality, compassionate care for our communities

To be trusted to provide consistently outstanding care and exemplary service

We want our staff to believe in, demonstrate and live our values in everything we do. Our values are:

We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

We are recruiting for Urgent & Emergency Care Clerical Assistant who shareour vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

You will be work independently and as part of a multi-disciplinary team, whose aim is to provide a polite, friendly and patient-focused service to patients attending our Emergency Department and supporting the Urgent Treatment Centre. You will be required to across across site, Lister Hospital in Stevenage and our Urgent Treatment Centre's at Lister and in Welwyn.

This role forms part of a fixed rota providing cover including weekends and 365 days a year. You will need to be able to workdays, evenings, weekends and Bank Holidays, including Christmas and New Year. You will be compensated in enhancements to your pay due to the hours required for this role.

We are proud to support our staff with their personal and professional development and take pride in the encouragement and growth of our staff.

At the heart of everything we do are our core values:

Include,Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

You will be required to process all enquiries politely and efficiently, displaying empathy when answering queries at the reception desk or over the telephone.

You will be required to deal with enquiries from Police and other external agencies concerning missing people by searching for details on hospital database, whilst always maintaining confidentiality.

You will ensure that all administrative duties are carried out in a professional, accurate and efficient manner always.

You will be responsible for providing a customer orientated reception service and clerical support to the clinical team in the Emergency Department. This is to include accurately registering and updating details onto the hospital and national databases and assisting in any enquiries from internal or external agencies.

You are responsible for alerting clinical staff if you notice a patient looking distraught or unwell needing urgent medical attention, and to activate the emergency alarm where necessary.

You must also recognise the legality of patient documentation and always maintain patient confidentiality.

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be…