Senior Administrator - Pre-operative Assessment Service

Here at East and North Hertfordshire Teaching NHS Trust

Providing high-quality, compassionate care for our communities

To be trusted to provide consistently outstanding care and exemplary service

- We want our staff to believe in, demonstrate and live our values in everything we do. Our values are:

We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

We are recruiting a Senior Administrator - Pre-operative Assessment Service who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

As a member of our team, you will provide a quality service that support our high standards of patient care.

You will be responsible for coordinating patient appointments, reception, and serving as a reference for staff and patients while also developing yourself and junior colleagues.

Cross site working between New QEII and Lister will be essential. Service hours are Monday to Friday  hrs and Saturday .

At the heart of everything we do are our core values:
Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

The successful candidate will be responsible for maintaining the administrative organisation of the service.

You will also support the Senior Nurse in coordinating patient flow, progressing, and maintaining high service standards.

The post holder will also work according to their experience and competence, with some responsibility for decision-making. However, direct supervision will be provided when required for unfamiliar work.

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

• Good standard of general education
• Good IT and digital literacy skills, including experience using Microsoft Office applications.
• Recognised secretarial or business administration qualification (or equivalent experience).

• Customer service or customer care training.

• Previous experience working in a busy administrative environment.
• Evidence of working independently and using initiative appropriately.
• Experience of supporting, mentoring, or training colleagues within an administrative role.

• Current working within a fast-paced administrative setting.

• Demonstrates effective communication skills and the ability to build positive working relationships at all levels.
• Ability to communicate effectively with patients, relatives, colleagues and external stakeholders, adapting…