List Officer - Surgical Admissions

Main area Surgery Grade NHS AFC:
Band 3 Contract Fixed term: 12 months (End date-12 months from Start Date) Hours

• Full time
• Part time

Site Lister Hospital Town Stevenage Salary £25,760 - £27,476 per annum Salary period Yearly Closing 02/11/2026 23:59

Here at East and North Hertfordshire Teaching NHS Trust
Our mission is:
Providing high-quality, compassionate care for our communities

Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service

Our values - We want our staff to believe in, demonstrate and live our values in everything we do. Our values are:

Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

We are recruiting for a Waiting List Officer
- Surgical Admissions who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

Our aim is to fully utilise our operating theatre lists which is one of our most valuable resources.

You will join a team of Waiting List Officers within the Planned Care Division at the East & North Herts NHS Trust in Stevenage.

We are looking for applicants with strong administrative and organisational skills as well as the ability to work within a team but using own initiative when required.

At the heart of everything we do are our core values:

Include,Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

As a Waiting List Officer within Elective Planned Care, you will play a key role in supporting patient pathways from referral through to admission for surgery.

Your responsibilities will include managing waiting lists, booking patients into theatre sessions, coordinating admissions and pre-operative assessment appointments, and ensuring patient information is maintained accurately on Trust systems.

You will work closely with Consultants, Theatre Teams, Pre-Operative Assessment, Service Managers and patients to ensure the smooth delivery of elective care services. The role involves monitoring patient pathways, supporting compliance with RTT and cancer waiting time standards, responding to patient enquiries, and helping to maximise the utilisation of theatre capacity.

Working as part of a busy and supportive team, you will provide cross-cover across multiple specialties and contribute to delivering a high-quality, patient-focused service while supporting the Trust's elective recovery and performance objectives.

The Waiting List Team book all elective surgery for our patients, ensuring that waiting times are fair and equitable and in order of clinical urgency.

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Please see the attached Job Description and Person…