Account Management

Account Manager

Location:

Stevenage, Hertfordshire, fully office based
Salary: £25,000 to £30,000 pa (depending on experience)

Hours:

Full time, Monday to Friday, 08:30 to 17:30

Contract:

Permanent

• Salary between £25,000 and £30,000 pa (depending on experience)
• Discounted gym membership after qualifying period
• Private healthcare after qualifying period
• Full‑time, office‑based role within a growing business – offering payroll client services to individuals and businesses
• Structured training and progression opportunities
• Supportive team environment with long‑term career development

Our client is looking for a confident and driven Account Manager to join their growing payroll operations team at their Stevenage head office. This role will see you taking ownership of a portfolio of clients while supporting their workers through the full onboarding and payroll processes. You will act as a key contact for both clients and candidates, ensuring a smooth, compliant and highly professional service at all times.

This is a hands‑on, fast‑paced position suited to someone who enjoys building relationships, problem solving and working as part of a busy, collaborative office.

• Manage a dedicated portfolio of client accounts across multiple sectors
• Oversee the full onboarding process for new workers, ensuring all details are correct for payroll deadlines
• Carry out right to work checks, as well as compliance checks, in line with current UK legislation
• Explain payroll structures clearly to workers so they fully understand their pay & the payroll processes
• Handle inbound calls and emails, resolving queries related to pay and onboarding, offering a service of excellence to all those you support
• Liaise closely with the payroll team to ensure accurate weekly payments are processed in a timely and efficient manner
• Develop strong, long‑term relationships with clients through excellent service delivery

• Confident, professional, and comfortable speaking with a wide range of people
• Be highly organised with strong attention to detail
• Will be able to explain information clearly and simply to everyone you support
• Have a customer‑focused attitude with a calm, solutions‑driven approach
• Previous experience in payroll would be beneficial, or recruitment or compliance is an advantage, but not essential
• Will enjoy working in a fast‑paced, office‑based environment

Thank you for your interest in this vacancy, which is being advertised by Smart
10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.