Customer Service - planner

This is a very busy position and you will be required to respond to incoming calls and e‑mails, logging requests, troubleshooting, be a first line of support to our customers and scheduling engineers workloads ensuring service level agreements are met.

We are looking for a confident, articulate communicator. This is the paramount part of the job. You need to be confident and have presence on the phone.

You will plan various service and rework/breakdown jobs efficiently, optimising engineers productivity. You will be expected to liaise with a wide range of clients on a day to day basis. Collecting engineers daily work sheets, closing jobs and sending them for invoicing etc.

Liaising with other departments to ensure any repair parts or equipment is sent in a timely fashion.

Reviewing priority and non‑priority jobs to ensure both engineers and clients are updated on this.

You will also be required to resolve minor technical queries and generally resolve issues delivering high level of customer service. You will prioritise and coordinate customer requests, follow up quotations and order/chase parts for outstanding jobs etc.

Further responsibility includes planning Preventative Maintenance checks, prepare tick sheets, schedule engineer, report on the job and follow up with quotes for remedial works.

Another responsibility includes Renewal of Service agreements.

Hours:

Monday to Friday 9 till 5

• Excellent communicator, flexible and able to cope well under pressure and be highly organised.
• Self‑motivated, hungry to learn and take pride at your work.
• Ability to work unsupervised but also in a team.
• Ideally, previous experience in a planning/scheduling role, sales or customer service within the security/warden call industry.

• Scheduler
• Job planner
• Customer Service
• Technical Advisor