Customer Service - Planner

This is a very busy position and you will be required to respond to incoming calls and e-mails, logging requests, troubleshooting, be a first line of support to our customers and scheduling engineers workloads ensuring service level agreements are met.

• We are looking for a confident, articulate communicator. This is the paramount part of the job. You need to be confident and have presence on the phone.
• You will plan various service and rework/breakdown jobs efficiently, optimising engineers' productivity. You will be expected to liaise with a wide range of clients on a day-to-day basis, collecting engineers' daily worksheets, closing jobs and sending them for invoicing etc.
• Liaising with other departments to ensure any repair parts or equipment is sent in a timely fashion.
• Reviewing priority and non-priority jobs to ensure both engineers and clients are updated on this.
• Resolve minor technical queries and generally resolve issues delivering a high level of customer service. Prioritise and coordinate customer requests, follow up quotations and order/chase parts for outstanding jobs etc.
• Further responsibility includes planning Preventative Maintenance checks – prepare tick sheets, schedule engineer, report on the job and follow up with quotes for remedial works.
• Another responsibility includes Renewal of Service agreements.

• Excellent communicator, flexible and able to cope well under pressure and be highly organised.
• Self‑motivated, hungry to learn and take pride e to work unsupervised but also in a team.
• Previous experience in a planning/scheduling role, sales or customer service within the security/warden call industry.

Monday to Friday 9 till 5

• Excellent communicator, flexible and able to cope well under pressure and be highly organised.
• Self‑motivated, hungry to learn and take pride e to work unsupervised but also in a team.
• Previous experience in a planning/scheduling role, sales or customer service within the security/warden call industry.

Scheduler, Job planner, Customer Service, Technical Advisor