Applications Support Engineer

Applications Support Engineer

📍 Remote (UK-based)
💰 £35,000 – £45,000

Are you an experienced Applications Support Engineer who enjoys solving problems, working across modern business systems, and being part of a fast-growing digital business?
We’re working with a rapidly scaling, eCommerce-led organisation that is investing heavily in its systems and technology. They’re now looking to hire an Applications Support Engineer to join their small, collaborative remote team supporting both internal users and a UK-wide franchise network.

The Role

This is a highly varied role where you’ll be supporting a suite of business-critical applications across eCommerce, ERP, CRM, and integrated platforms.
You’ll take ownership of issues from start to finish — not just fixing problems, but investigating root causes and improving how systems operate.
There’s also a strong focus on proactive support — identifying trends, spotting potential risks, and helping prevent issues before they impact the wider business.
What You’ll Be Doing

Supporting internal teams and external partners with day-to-day application issues
Troubleshooting across eCommerce, ERP, CRM, and integrated systems
Owning issues end-to-end, from investigation through to resolution
Supporting platforms such as Shopify, Net Suite, and internal sales systems
Assisting with bookings, orders, and payment queries (e.g. Stripe)
Working with Excel and CSV data to troubleshoot and resolve issues
Supporting system improvements, testing, and new feature rollouts
Working with third-party providers and internal stakeholders
Identifying recurring issues and proactively improving processes

Tech Environment

You don’t need experience with everything, but exposure to similar systems is key:

ERP:
Net Suite, Oracle, SAP, or Dynamics
eCommerce:
Shopify, Magento, Woo Commerce, or similar
CRM / Sales platforms:
Salesforce, Hub Spot, Zoho, or bespoke systems
Payments:
Stripe or equivalent
CMS:
Expression Engine, Word Press, Drupal, etc.
Other tools: LMS platforms, social media tools, SharePoint or similar

What We’re Looking For

Experience in Application / Systems Support
Strong troubleshooting and investigative mindset
Experience supporting business systems such as ERP, CRM, or eCommerce platforms
Comfortable supporting remote users
Strong Excel skills (CSV/data handling)
Any SQL or DNS knowledge would be beneficial (but not essential)
Most importantly, you’ll be someone who:

Takes real ownership of problems
Enjoys figuring out how things work
Spots opportunities to improve and prevent issues
Is comfortable working in a small, fast-paced team

Why Apply?

Fully remote role
Broad, modern tech stack
Genuine ownership and impact
Fast-growing, forward-thinking business
Supportive and collaborative culture