IT Team Lead

Hiring for an experienced Level 2 Onsite IT Lead Technician to become the senior technical presence at a dedicated school site in Stevenage. This is a hands-on role combining 1st, 2nd and some 3rd line support with responsibility for mentoring junior technicians, maintaining IT infrastructure and ensuring a first-class service for both staff and students. You'll work closely with the Technical Account Manager and wider Managed Services team, acting as the main onsite technical contact while delivering high-quality support, driving continuous improvements and leading small IT projects.

Key Responsibilities Provide 1st, 2nd and initial 3rd line IT support across hardware, software and network infrastructure. Act as the senior onsite technical lead and primary point of contact for school staff. Mentor and support Level 1 Technicians and Apprentices. Troubleshoot Microsoft 365, Windows Server, Active Directory and networking issues. Support classroom technology, AV equipment and end-user devices. Investigate and resolve infrastructure issues including switches, Wi-Fi, cabling and network connectivity.

Manage and prioritise support tickets, ensuring SLA targets are met. Maintain accurate documentation, asset registers, user accounts and change records. Deliver approved technical changes and small onsite IT projects. Work closely with internal technical teams, third-party suppliers and stakeholders to ensure excellent service delivery. Skills & Experience Essential Previous experience in a 2nd Line or Senior IT Support position. Strong knowledge of:
Windows Server Windows 10 & 11 Microsoft 365 (Exchange Online, Teams & SharePoint) Active Directory & Group Policy Networking (Switches, VLANs & Wi-Fi) Hardware diagnostics and repairs Backup technologies such as Veeam Imaging and deployment (SCCM, MDT or Intune) Excellent troubleshooting and communication skills. Ability to work independently and take ownership of an onsite IT environment.

Desirable Experience mentoring junior IT engineers. Previous experience working within the education sector. Microsoft Intune / Mobile Device Management. Hyper-V or VMware. ITIL Foundation certification. Apple/iOS device management. Knowledge of safeguarding or education-based IT environments. What's Required Full UK driving licence and willingness to travel to other customer sites when required. Enhanced DBS (or willingness to obtain one). Professional, customer-focused approach with excellent communication skills.

Comfortable working full-time onsite within a school environment. Why Apply? This is an excellent opportunity for a skilled IT Support Engineer looking to step into a leadership role where you'll have ownership of an onsite IT environment, mentor junior engineers and work across a broad range of Microsoft infrastructure technologies while making a real impact within the education sector.