2nd Line Storage Engineer

2nd Line Backup & Storage Engineer

Location - Stevenage

Our purpose is to make the world more sustainable by building trust in society through innovation. As a 2nd Line System Engineer, you will contribute to this by working with new technologies within a team that values the sharing of ideas to build a better service.

Your role will involve the day‑to‑day support, management, and development of enterprise storage platforms, with responsibility for resolving incidents, service requests, and problem tickets within agreed SLAs and KPIs. You will monitor and manage large‑scale Net App Storage and Cohesity backup environments across three data centre sites, ensuring availability, performance and resilience. You will be responsible for NAS and SAN administration, including VMware integration, fabric switch configuration, zoning and troubleshooting.

The role includes capacity management and reporting, proactively identifying risks and constraints, and implementing remedial actions where required. Creating work processes and documenting the working outcomes. You will plan and execute storage software and firmware upgrades, ensuring minimal service impact and adherence to customer and Fujitsu standards and change control processes. The position can also involve installing and commissioning new Storage/Backup hardware to be completed and delivered within target timescales.

In addition, your role will involve raising and presenting change requests and contribute to continuous service improvement initiatives. Knowledge sharing is also vital to help grow the team’s capability and experience across the estate. You will work from assigned service desk tickets to investigate, assess and resolve customer and system issues in timescales laid down in SLA’s in accordance with defined procedures and adhere to all IS Policy documents, including Change & Release, Configuration, and Security etc.

Maintain the security of the network services in accordance with the Establishment’s Security Operating Orders and current process documentation.

• Capable of handling Severity 1 & 2 Incidents and provide RCA information
• Understanding of Net App Storage Engineering in enterprise‑scale environments
• Understanding of Net App Storage Hardware
• Knowledge of general NAS/SAN principles
• Understanding of VMware integration with Net App

This role will require you to become security cleared to a high level. Please visit National security vetting: clearance levels -

Hours of work: Our support requirements are Mon‑Fri between 0700 & 1900. You will cover 37 hours over the week with a typical day from 0700 – 1530 or 1030 – 1900. There is no weekend working, however overtime may be available, which may include weekends.

Please note: It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in Service support this could be the next opportunity for you.

• 26 Days annual leave plus public holidays (3 flexible)
• Pension – Double matching contributions of up to 10%
• Life assurance
• Company wide incentive plans
• Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more)
• Perks at work – employee discounts
• Employee assistance programme/ virtual GP