IT Team Lead

Hiring for an experienced Level 2 Onsite IT Lead Technician to become the senior technical presence at a dedicated school site in Stevenage. This is a hands-on role combining 1st, 2nd and some 3rd line support with responsibility for mentoring junior technicians, maintaining IT infrastructure and ensuring a first-class service for both staff and students.

You'll work closely with the Technical Account Manager and wider Managed Services team, acting as the main onsite technical contact while delivering high-quality support, driving continuous improvements and leading small IT projects.

• Provide 1st, 2nd and initial 3rd line IT support across hardware, software and network infrastructure.
• Act as the senior onsite technical lead and primary point of contact for school staff.
• Mentor and support Level 1 Technicians and Apprentices.
• Troubleshoot Microsoft 365, Windows Server, Active Directory and networking issues.
• Support classroom technology, AV equipment and end-user devices.
• Investigate and resolve infrastructure issues including switches, Wi-Fi, cabling and network connectivity.
• Manage and prioritise support tickets, ensuring SLA targets are met.
• Maintain accurate documentation, asset registers, user accounts and change records.
• Deliver approved technical changes and small onsite IT projects.
• Work closely wi...