Data Centre & Infrastructure Operations Manager

Location: Stevenage area (hybrid working, typically 2 days on-site)

Type: Permanent, full-time

Security: SC Cleared & UKEO (UK Eyes Only – Sole British nationals)

• Own the operational management of UK data centres and associated infrastructure services (server, storage, network and cloud platforms).
• Lead operational governance including change control, risk management and service standards.
• Develop and run disaster recovery and business continuity activities including DR testing and failover exercises.
• Lead operational incident response, supporting crisis management and continuous improvement.
• Coordinate facilities and specialist service providers, managing supplier performance and service delivery.
• Deliver capacity planning and operational forecasting across infrastructure and data centre environments.
• Produce and maintain operational documentation including runbooks, procedures, policies and standards.
• Ensure compliance with internal security, safety and operational controls.

• Strong background managing and operating mission-critical data centre and infrastructure environments.
• Proven DR and BC experience, including leading DR testing and operational recovery activities.
• Strong governance mindset: change control, risk and operational standards.
• Experience in infrastructure capacity planning and forecasting.
• Solid understanding of data centre and facilities fundamentals, including:
• power distribution, UPS and generator systems
• cooling and environmental controls
• building management systems (BMS) and monitoring
• redundancy and resilience models
• Confident communicator and relationship builder across technical teams, facilities and suppliers.
• Strong supplier/vendor management experience in specialist environments.
• ITIL (or equivalent operational framework experience)
• Background in highly secure and regulated environments
• Familiarity with standards such as ISO
  27001 and ISO
  22301
• Experience with DCIM and infrastructure monitoring tools

Due to the nature of the work, restrictions relating to nationality and right to work may apply. The successful applicant must be able to achieve and maintain the required level of UK security clearance.