2Nd Line Storage Engineer

2nd Line Storage Engineer
Onsite in Stevenage £40,000 - 46,000 per annum
Security clearance required

Are you an experienced Storage, Backup or Infrastructure Engineer looking for your next opportunity within a secure, enterprise-scale environment?

We're looking for a 2nd Line Backup & Storage Engineer to join an established team of 2nd and 3rd Line engineers, supporting a high-profile customer environment across multiple data centres.

This is a hands-on infrastructure role where you'll be responsible for the support, administration and development of enterprise storage and backup platforms
, while working closely with customers, stakeholders and wider technical teams.

You’ll be responsible for maintaining the availability, performance and resilience of large-scale storage and backup environments across three data centre sites
.

Your day-to-day responsibilities will include:

• Providing 2nd Line support across enterprise storage and backup environments.
• Supporting and administering Net App storage and Cohesity backup platforms.
• Investigating and resolving incidents, service requests and problem tickets within agreed SLAs.
• Handling Severity 1 & 2 incidents and contributing to Root Cause Analysis.
• Administering NAS and SAN environments.
• Supporting VMware integration with Net App
  .
• Configuring and troubleshooting storage fabric Switches and SAN zoning.
• Monitoring storage capacity, performance, availability and resilience.
• Identifying potential risks and implementing appropriate remedial actions.
• Planning and carrying out storage software and firmware upgrades.
• Installing and commissioning new storage and backup hardware.
• Raising and presenting Change Requests in accordance with established change processes.
• Maintaining technical documentation and working procedures.
• Supporting continuous service improvement initiatives.
• Sharing knowledge and technical expertise with other members of the team.

We're particularly interested in candidates with experience across:

• Net App storage in an enterprise environment.
• Net App storage hardware.
• NAS/SAN technologies and principles.
• VMware integration with Net App
  .
• Enterprise backup environments.
• Storage troubleshooting and incident resolution.
• IT Service Management/ITIL environments.
• Managing P1/P2 incidents and contributing to RCA.
• Working to defined SLAs and KPIs.
• Change and release management.

Cohesity
, SAN fabric switching, zoning, storage upgrades and multi-data-centre experience would be highly advantageous.