Application Support Engineer

Role - PTC Thing Worx-Application Maintenance and Support Engineer Business Unit - IOT Compensation - Competitive (including bonus) Job Summary

Infosys is seeking a skilled PTC Thing Worx Developer with strong experience in Thing Worx application development, enhancement, support, and maintenance. The candidate should have strong expertise in developing IoT solutions, troubleshooting production issues, integrating industrial devices, and supporting enterprise-scale Thing Worx applications. Exposure to Thing Worx Navigate, Kepware, and manufacturing solutions is highly desirable.

• Candidates who have previously held Security Check (SC) Clearance or are eligible to obtain SC Clearance will be preferred.
• Candidate should be based within reasonable commuting distance of Stevenage, United Kingdom, or be willing to travel regularly to the Stevenage office/customer site as required.

• Design, develop, and maintain Thing Worx applications, Mashups, Services, Data Shapes, Events, and Subscriptions.
• Develop and support integrations using REST APIs, SQL databases, and external enterprise systems.
• Provide L1/L2/L3 support, incident management, root cause analysis (RCA), and performance optimization.
• Manage application deployments, releases, upgrades, and environment support across Dev, QA, and Production.
• Configure and troubleshoot user access, security, monitoring, and application health.
• Support industrial connectivity using Kepware, OPC-UA, MQTT and PLC integrations.
• Collaborate with business, manufacturing, and cross-functional teams for new enhancements and issue resolution.

• Strong hands-on experience with PTC Thing Worx, Kepware.
• Experience in application support, maintenance, and production troubleshooting.
• Knowledge of Thing Worx security, deployments, and performance tuning.
• Knowledge of Thing Worx Navigate, Kepware, and Windchill integration.

• DPM (Digital Performance Management)
• RTPPM (Real-Time Production Performance Monitoring)
• CWC (Connected Work Cell)
• Manufacturing Execution Systems (MES) and IIoT domain experience
• Windchill, Azure/AWS, Agile and Dev Ops exposure

Experience working in manufacturing, or industrial IoT environments with the ability to deliver scalable solutions, production support, and continuous improvements across enterprise Thing Worx applications.

Besides the professional qualifications, we respect and place equal importance to the candidate's personality which facilitates success in customer environments. Few traits we look for are:

• High analytical skills
• A high degree of initiative, flexibility and adaptability
• High customer orientation
• Quality awareness
• Good verbal and written communication skills
• Transparency and Integrity

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 59 countries to navigate their digital transformation.

With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in 59 countries, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem.

We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.

All aspects of employment at Infosys are based on merit, competence and performance.

We are committed to embracing diversity and creating an inclusive environment for all employees.

Infosys is proud to be an equal opportunity employer