Infrastructure Storage Engineer

Job Specification: 2nd Line Backup & Storage Engineer Role Overview

• Job Title: 2nd Line Backup & Storage Engineer
• Hours of Work: Monday to Friday, 37 hours per week (Shift patterns typically 07:00 - 15:30 or 10:30 - 19:00). No mandatory weekend working, though optional overtime may be available.
• Security Clearance: Minimum security clearance required upon application, with a requirement to meet a higher level upon joining.

As a 2nd Line System Engineer, you will contribute to building a better service by working with new technologies within a collaborative team environment. Your day-to-day duties will include:

• Incident & Request Management: Investigate, assess, and resolve customer and system issues, including Severity 1 & 2 incidents, while providing Root Cause Analysis (RCA) information within agreed SLAs and KPIs.
• Storage & Backup Administration: Monitor and manage large-scale Net App Storage and Cohesity backup environments across three data centre sites, ensuring high availability, performance, and resilience.
• NAS & SAN Operations: Handle NAS and SAN administration, including VMware integration, fabric switch configuration, zoning, and troubleshooting.
• Capacity & Asset Management: Perform capacity management, reporting, proactive risk identification, and implement remedial actions.
• Hardware & Software Lifecycle: Plan and execute storage software/firmware upgrades with minimal service impact, alongside installing and commissioning new storage/backup hardware within target timescales.
• Documentation & Change Control: Create work processes, document working outcomes, raise and present change requests, and contribute to continuous service improvement initiatives.
• Compliance: Adhere to all information security policies, change and release procedures, configuration guidelines, and security operating orders.

• Capability to handle Severity 1 & 2 Incidents and provide RCA.
• Strong understanding of Net App Storage Engineer practices in enterprise-scale environments.
• Knowledge of Net App storage hardware.
• Solid grasp of general NAS/SAN principles.
• Familiarity with VMware integration with Net App.
• Note:
  
  Applicants who do not meet every single requirement are still encouraged to apply if they possess strong transferable skills or a background in IT service support.
• Annual Leave: 26 days of annual leave plus public holidays (including 3 flexible days).
• Pension: Double matching contributions of up to 10%.
• Insurance: Life assurance.
• Incentives: Company-wide incentive plans.
• Flexible Benefits: Choices include increased holiday allowance, travel insurance, dental cover, critical illness insurance, and more.
• Employee Perks: Access to employee discount programs, an employee assistance programme, and a virtual GP service.