2nd Line Storage Engineer

2nd Line Backup & Storage Engineer

Location:

Stevenage | Monday–Friday | 37 hours per week

We are looking for a 2nd Line Backup & Storage Engineer to join a skilled team of 2nd and 3rd Line engineers in Stevenage.

You will provide day-to-day support, management and development of enterprise storage and backup platforms, supporting a high-profile user community and working closely with customers and stakeholders.

• Support large-scale Net App storage and Cohesity backup environments across three data centres.
• Investigate and resolve incidents, service requests and problems within agreed SLAs and KPIs.
• Handle Severity 1 and 2 incidents and contribute to Root Cause Analysis.
• Administer NAS and SAN environments, including VMware integration, fabric switching and zoning
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• Monitor capacity, availability, performance and resilience, proactively identifying and resolving risks.
• Plan and implement storage software and firmware upgrades.
• Install and commission new storage and backup hardware.
• Raise and present change requests while following change, security and configuration processes.
• Maintain technical documentation and contribute to continuous service improvement and knowledge sharing.

Ideally, you will have:

• Experience with Net App storage in an enterprise environment.
• Knowledge of Net App hardware and general NAS/SAN principles
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• Understanding of VMware integration with Net App.
• Strong troubleshooting and incident management skills.
• Experience working to SLAs and established IT service processes.

• 26 days’ annual leave plus public holidays and 3 flexible days
• Pension contributions of up to 10%
• Life assurance
• Flexible benefits package
• Employee discounts
• Employee Assistance Programme and virtual GP