Jira & Confluence AMS Engineer

Role

Title:

Jira & Confluence AMS Engineer

Experience:

4–8 Years

• Administer Jira Software, Jira Service Management (JSM), and Confluence environments.
• Configure and maintain projects, issue types, workflows, screens, field configurations, permissions, notification schemes, and security schemes.
• Create and manage Confluence spaces, templates, knowledge bases, and content governance.
• Manage user provisioning, groups, roles, and access permissions.
• Configure Scrum and Kanban boards, dashboards, filters, reports, and Advanced Roadmaps.
• Support Agile teams with Jira best practices and process improvements.

• Provide L2/L3 support for Jira, Confluence, and JSM platforms.
• Troubleshoot platform, workflow, permission, and integration issues.
• Monitor application health, performance, backups, and maintenance activities.
• Handle incident, service request, and enhancement activities within defined SLAs.
• Support user onboarding, training, and documentation.
• Work with JCMA and CCMA migration tools.

• Jira Software Administration
• JQL and Dashboard Development

• Bachelor's Degree in Engineering, Computer Science, Information Technology, or related field.

• Candidate must be a UK National due to the nature of the customer environment and security requirements.
• Candidates who have previously held Security Check (SC) Clearance or are eligible to obtain SC Clearance will be preferred.
• Candidate should be based within reasonable commuting distance of Stevenage, United Kingdom, or be willing to travel regularly to the Stevenage office/customer site as required