IT Support Engineer

IT Support Engineer - Stevenage

VIQU have been approached by a customer who are seeking a IT Support contractor to provide some additional BAU support to their client-facing Service Desk.

The successful IT Support engineer will have solid previous experience in IT Support within a Microsoft environment and will be committed to delivering excellent customer service.

The role:

This role will involve managing and escalating support tickets for 3rd party software, as well as handling 1st Line tickets coming onto the helpdesk. This role involves working with external clients as the end user, so communication skills and a focus on customer service is paramount.

Key skills & responsibilities for the First Line Support:

1st Line / Service Desk / Customer Support – in a Windows / Microsoft environment:

Share Point
Windows 10
Office 365
Active Directory
Azure

Experience supporting with face-to-face IT support
Triaging tickets and escalating to relevant teams where necessary
Using their inbuilt ticketing system
Excellent customer service skills
Supporting with AV – Meeting room set ups and issues
Supporting with Break fix issues.
Role details:

Job role:

IT Support Engineer
Job type:
Contract
Location – Stevenage– 5 days per week onsite
Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website.

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