IT Analyst

Job Title:

Digital & IT Analyst (Infrastructure Site Leader)

Location:

Stevenage (4 days/week) & Loughborough (1 day/week - travel expenses/mileage covered)

Working Hours:

Full-Time, On-Site (37 hours/week)

Role Overview We are seeking a hands-on Digital & IT Analyst to deliver Tier 1/2 technical support and manage site IT infrastructure across two operational locations. Supporting an site of ~80 engineering and production staff, this role combines desk-side support, hardware and vendor management, data analysis, continuous improvement, and local IT project delivery.

• Provide Tier 1 and 2 desk-side technical support for hardware, software, laptops, and mobile devices.

• Manage and support local site infrastructure across standard and air-gapped networks, including Active Directory, local servers, backup solutions, LAN/WAN, and disaster recovery.

• Manage external IT vendors and oversee hardware/software procurement.

• Lead local infrastructure projects using continuous improvement techniques and project management standards (Agile preferred).

• Act as site control owner for IT security and compliance standards, including Cyber Essentials, CMMC, and SOX key controls.

• Monitor site key performance indicators (KPIs), track support tickets, and maintain systems documentation.

• Experience:
  
  5+ years in broad IT support, infrastructure management, vendor coordination, and desktop support.

• Technical Proficiency:
  Strong working knowledge of Windows OS, Active Directory, mobile device management, hardware repair, and ITSM ticketing tools (e.g., "Service Now").

• Project & Analytical
  
  Skills:
  
  Hands-on experience in data analysis, continuous improvement methodologies, and project management.

• Security Clearance:
  Active UK SC Clearance is ideal, or eligibility for SC Clearance (minimum 5 years continuous UK residency; open nationality excluding restricted nations).

• Travel Flexibility:
  Ability to work on-site 4 days per week in Stevenage and 1 day per week in Loughborough.

• 37-hour working week

• 25 days Annual Leave

• Performance-related annual bonus scheme (up to 15%)

• Highly competitive employer-matched pension plan

• BUPA Private Health Insurance

• Inter-site travel expenses / mileage reimbursement covered