2nd Line Storage Engineer
Listed on 2026-09-13
-
IT/Tech
Disaster Recovery IT, IT Infrastructure, Systems Engineer, Systems Administrator
2nd Line Storage Engineer
Onsite in Stevenage
£40,000 - 46,000 per annum
Security clearance required
Are you an experienced Storage, Backup or Infrastructure Engineer looking for your next opportunity within a secure, enterprise-scale environment?
We're looking for a 2nd Line Backup & Storage Engineer to join an established team of 2nd and 3rd Line engineers, supporting a high-profile customer environment across multiple data centres.
This is a hands-on infrastructure role where you'll be responsible for the support, administration and development of enterprise storage and backup platforms
, while working closely with customers, stakeholders and wider technical teams.
You'll be responsible for maintaining the availability, performance and resilience of large-scale storage and backup environments across three data centre sites
.
Your day-to-day responsibilities will include:
- Providing 2nd Line support across enterprise storage and backup environments.
- Supporting and administering Net App storage and Cohesity backup platforms.
- Investigating and resolving incidents, service requests and problem tickets within agreed SLAs.
- Handling Severity 1 & 2 incidents and contributing to Root Cause Analysis.
- Administering NAS and SAN environments.
- Supporting VMware integration with Net App
. - Configuring and troubleshooting storage fabric switches and SAN zoning.
- Monitoring storage capacity, performance, availability and resilience.
- Identifying potential risks and implementing appropriate remedial actions.
- Planning and carrying out storage software and firmware upgrades.
- Installing and commissioning new storage and backup hardware.
- Raising and presenting Change Requests in accordance with established change processes.
- Maintaining technical documentation and working procedures.
- Supporting continuous service improvement initiatives.
- Sharing knowledge and technical expertise with other members of the team.
We're particularly interested in candidates with experience across:
- Net App storage in an enterprise environment.
- Net App storage hardware.
- NAS / SAN technologies and principles.
- VMware integration with Net App
. - Enterprise backup environments.
- Storage troubleshooting and incident resolution.
- IT Service Management / ITIL environments.
- Managing P1/P2 incidents and contributing to RCA.
- Working to defined SLAs and KPIs.
- Change and release management.
Cohesity
, SAN fabric switching, zoning, storage upgrades and multi-data-centre experience would be highly advantageous.
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