2nd line Messaging Engineer Job Stevenage area,England UK,IT/Tech

Location Flexibility:
Primary Location Only Posting

Start Date:

10/14/26

At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.

With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

We are looking for a 2nd Line Messaging Engineer to join our team of 2nd and 3rd Line engineers. Your role will involve assisting high profile user community, and daily contact with customers and stakeholders utilising the IT Service Management Toolset.

This post is fulltime office based.

Our purpose is to make the world more sustainable by building trust in society through innovation. As an 2nd Line Messaging Engineer, you will contribute to this by working with new technologies within a team that values the sharing of ideas to build a better service.

Your role will involve the day-to-day support, management, and development of enterprise platforms, with responsibility for resolving incidents, service requests, and problem tickets within agreed SLAs and KPIs. Managing and optimising Microsoft Exchange (2013/2016/2019) and Skype for Business environments, supporting Blackberry Enterprise Server (BES), and ensuring compliance with regulatory requirements for messaging systems. You will collaborate with multiple teams to troubleshoot and resolve issues, implement security policies, and enhance messaging services to meet evolving business needs.

In addition, your role will involve raising and presenting change requests and contribute to continuous service improvement initiatives. Knowledge sharing is also vital to help grow the team’s capability and experience across the estate. You will be working from assigned service desk tickets to Investigate, assess and resolve customer and system issues in timescales laid down in SLA’s in accordance with defined procedures and adhere to all IS Policy documents, including Change & Release, Configuration, and Security etc… Maintain the security of the network services in accordance with the Establishment’s Security Operating Orders and current process documentation.

Your

transferable skills and experience:

Experience in administering Microsoft Exchange (2013/2016/2019) and Skype for Business.
Understanding of Net App Storage Engineer in enterprise-scale environments.
Familiarity with Blackberry Enterprise Server (BES) administration.
Understanding of email protocols such as SMTP, IMAP, and POP.
Knowledge of Active Directory integration with messaging systems.
Strong troubleshooting, problem-solving, and interpersonal skills.

Hours of work:
Our support requirements are Mon-Fri between 0700 & 1900. You will cover 37 hours over the week with a typical day from 0700 – 1530 or 1030 – 1900. There is no weekend working, however overtime may be available, which may include weekends.

Benefits

26 Days annual leave plus public holidays (3 flexible)
Pension – Double matching contributions of up to 10%
Life assurance
Company wide incentive plans
Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more)
Perks at work – employee discounts
Employee assistance programme/ virtual GP

Recruitment process

The recruitment process consists of one stage of interviews.

We are a Disability Confident…