Senior Incident & Problem Manager; ITIL, ServiceNow/Jira)
Listed on 2026-10-26
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IT/Tech
IT Support, IT Project Manager, Systems Administrator, IT Business Analyst
Akkodis is seeking an experienced Incident and Problem Manager to oversee incident and problem management across multiple customer environments. You will coordinate major incident responses, conduct RCA activities and drive continual service improvement within ITIL-aligned processes.
The role emphasizes strong stakeholder engagement, technical awareness in Service Now/Jira ITSM, and a track record of reducing major incidents and improving service stability in multi‑vendor MSP environments.
This posting is for the Senior Incident & Problem Manager (ITIL, Service Now/Jira) role at Akkodis, based in Stevenage, England, United Kingdom.
Step into the Senior Incident & Problem Manager (ITIL, Service Now/Jira) role at Akkodis in Stevenage, England, United Kingdom and grow with us.
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