2nd Line WINTEL Engineer - DV Cleared

Must have an Active DV Clearance

• Provide 2nd Line technical support across Windows Server 2016, 2019 and 2022 environments.
• Build, configure and maintain Windows Servers hosted on VMware clusters.
• Create and maintain automated server builds, gold images, build documentation and work instructions.
• Install, configure and rack physical servers within data centres.
• Perform Windows Server patching, upgrades and ongoing maintenance.
• Support Active Directory, DNS and Windows Server Update Services (WSUS).
• Investigate and resolve incidents and service requests using ITSM tooling.
• Support backup infrastructure, including Net App SAN and Cohesity.
• Monitor infrastructure performance and produce capacity management reports.
• Maintain compliance with Change, Release, Configuration and Security Management processes.
• Support infrastructure testing, troubleshooting and project delivery activities.
• Manage service desk tickets within agreed SLAs and KPIs.
• Identify and escalate technical risks, issues and delivery dependencies.
• Attend engineering meetings and provide progress updates to stakeholders.

• Proven experience in a 2nd Line WINTEL or Windows Server infrastructure support role.
• Strong knowledge of Windows Server 2016, 2019 and 2022.
• Hands-on experience with Active Directory, DNS and WSUS.
• Experience supporting VMware virtualisation environments.
• Knowledge of Windows Server builds, gold images, patching and upgrades.
• Experience with Microsoft System Center Operations Manager (SCOM).
• Knowledge of backup technologies, particularly Net App SAN and Cohesity.
• Scripting and automation experience, ideally using Power Shell.
• Experience supporting physical and virtual server infrastructure.
• Strong troubleshooting, incident management and problem-solving skills.
• Understanding of ITIL processes, including Change, Release and Configuration Management.
• Experience working with ITSM tools and delivering against SLAs and KPIs.
• Strong communication, customer service and stakeholder management skills.
• Experience supporting secure infrastructure or Defence environments would be advantageous.

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks.

We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported.

We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply.

If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.